All of our tubs are covered by an extensive Hot Tub Warranty against defects against manufacture. Full details can be found below.
Hot Tub Shell
We are warranted against water loss due to defects in the spa shell for 5 (five) years from the date of purchase.
The electrical equipment components (specifically pumps, heater and control system) are warranted against malfunctions due to defects in workmanship or materials for 1 (one) year from the date of purchase.
The spa cover, light bulbs, light lenses, fuses, headrests, cabinet finish, step and filter are warranted to be free of defects in workmanship or materials at the time of delivery. All other factory-installed components, including but limited ozone, speakers and jets, are warranted against malfunction due to defects in workmanship or materials for 1 (one) year from the date of purchase.
In the unlikely event that a part breaks down, simply contact us and will will arrange for the relevant part to be sent to you. Please note, labour is not included and we advise that the fitting of any spare part, electrical or plumbing specific, be carried out by a trained engineer. We cannot accept any liability regarding the installation of spare parts.
Once delivered, you are entitled to cancel your order within 7 working days. To be eligible for a refund on the product it must be in original condition. If you require us to collect the item, a transportation fee will be deducted from your refund.